Connection Trouble Shooting Guide

Use this troubleshooting guide to help diagnose connection problems with FM BetterForms and your FileMaker server

Symptom	Solution
No records are created in helper	- Check credentials in FM BetterForms Editor and your helper file. - Check privs for Data API or XML. - Firewall is blocking FMS access.
FM BetterForms is slow or unresponsive	- Server Load: Verify the server's load and performance. - Optimize Database Structure: Evaluate your FileMaker database structure and indexes. Poorly optimized databases can lead to slow data retrieval. - Optimize Scripts and Processes: Review any scripts or processes running on FM BetterForms. Optimize or streamline them for faster execution. - Monitor Server Logs: Keep an eye on server logs for any errors or issues that could be affecting performance.
Other	- Verify Server Address: Double-check the FileMaker server address you have entered in the FM BetterForms application. Make sure it is correct and does not contain any typos. - Firewall and Security Settings: Check if your network's firewall or security settings are blocking the connection. Temporarily disable any firewall or antivirus software and try connecting again. - FileMaker Server Status: Verify that the FileMaker server is up and running. Check if other users can access the server from different devices to confirm its availability. - Check FileMaker Server Configuration: Ensure that the FileMaker server has the correct configuration to allow external access. Verify that the proper ports (e.g., 5003) are open for external connections. - Clear Cache and Cookies: Clear the cache and cookies of your web browser or FM BetterForms application. Sometimes, outdated cache data can cause connection issues. - Restart Devices: Reboot your computer, mobile device, and FileMaker server. This can help resolve temporary connection problems.