Start at the Helper File

The helper file is typically your first place to start your debugging. Every hook script call will have a record entry. If it does not then the issue is before the FMS.

SymptomPossible Causes

No Helper File record for any hooks

  • Credentials in the BF app do not match

  • Incorrect Server Settings

Hook Runs from the helper file but not from web

  • Access priv of the BetterForms user vs your admin creds.

  • A script step you are running is not supported by CWP. Note CWP script engine is not the same as the FMS PSOS script engine.

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