Contacting support 🆘

If there's ever a problem, a user should know how to get help. Then when they try to get that help, they should know exactly what kind of communication they're receiving.

• Show a link to contact support

  This can be placed in a number of areas, such as:

  • footer in a website

  • settings in a mobile app

  • a page experiencing an error

  Use clear copy and easy to recognize visuals to highlight the link.

• Show methods of contact

  If you have one option, showcase it! If you have multiple options (chat, call, FAQ), list them out and represent each of their benefits.

  Chat is great for a specific, complicated issue that needs an instant response. On the other hand, FAQ is great for standard questions that are easy to explain.

• Represent how to communicate and what is expected

  Once a method is chosen, make it clear on how the method will work.

  Illustrate the response time, and what the user will need to provide to receive support.