UX Writing ✏️

UX writing is not copywriting. It's not writing ads, marketing copy or what goes on the merch.

UX writing is interface copy. It's text that explains what features do, and tells a user what action will occur by interacting with that element.

• Clear and concise

  Say exactly what will happen, in as few words as possible

  ⭐️ Read your copy back and remove redundant words

  ⭐️ Don't invent new words for actions, keep it familiar

• Useful

  Take the user to an intentional direction

  ⭐️ A user should understand what an action is going to do before they interact with it

  ⭐️ Remove jargon that doesn't help the user

• Tone

  How your brand comes across through messaging

  ⭐️ Avoid humour, particularly sarcasm as a tone in general as you leave room for interpretation

• Consistency

  Wrap a certain action under one word e.g. don't interchange 'Next' and 'Continue' when moving screen to screen

  ⭐️ Consistency helps users notice a purposeful change in copy e.g. a number of 'Next' steps followed by a final 'Confirm' step tells them something different will happen next

• Avoid dark patterns

  This isn't your chance to be sarcastic or antagonise the user

  ⭐️If you have a preferred action for the user, change visual hierarchy - don't make the secondary option intentionally sound worse

  ⭐️ Don't hide relevant information or actions from the user out of concern it leads to churn